Emergency reporting chatbot for ChernihivOblEnergo built and launched during the Siege of Chernihiv
- Telegram API
- Signal Protocol
- Amazon Web Services
- Load Spikes
During the Siege of Chernihiv the aggressor was able to crash the electricity grid and the whole city, including our servers and client support infrastructure, went dark. We needed an independent and quick to market solution to allow our customers to reach us.
— Dmytro Markov, Head of IT Department
Report A Power Outage
Quickly submit one of the two main causes of power outage - lack of voltage and broken wire or another potential cause of disruption.
Submit Electricity Meter Reading
Supports one, two, and three rate meters. The bot also validates for the correct input (numbers only) to ensure proper data entry.
Signal Messenger Integration
New power outage reports are delivered to a private group chat on Signal containing the questionnaire answers, account information, and a Telegram link to start a chat with a submitter.
Utilization of infrastructures from previous chatbot projects allowed us to spin up a solution in no time and with some limited testing we were able to launch the first version of the bot in 2 days.
If electricity goes down, there is usually a spike of new reports coming in from people in the affected area. Corezoid takes care of any sudden load that might occur.
Account information and meter readings database entries for all customers (450k+) were managed and temporarily placed on cloud for access from the chatbot server.
were reported within 50 days of the chatbot service.
were submitted within 4 days of the submission period.
Imminent Threat Is Gone
Gladly, the Siege of Chernihiv is over and enemy troops left the north of Ukraine. The company is now able to return to some form of a normal business operations, so this chatbot is no longer operable, as it was created only to cover the state of emergency and provide a free-of-charge backup solution.
node.js, Dialogflow, Amazon Web Services, AWS DynamoDB, AWS Lambda, AWS API Gateway, Amazon S3, AWS CloudFormation, Telegram API, Signal Messenger Protocol, Corezoid